Email Access

What is my email address?

Your true email address is your login name followed by @cia.com.au So:login@cia.com.au
With your domain, your email address will be login@yourcompany.com.au
Additionally, if you have email aliases, mail can be sent to alias@yourcompany.com.au and it will go to a mailbox or mailboxes of your choice. Please read the Mailbox and Alias FAQ for more information on mailboxes and aliases.

What are the correct mail server settings?

To access email through your hosting account, you need to set your SMTP and POP servers to the following:

• SMTP: mail.host1.com.au
  
• POP: mail.host1.com.au
  

More specific details on how to make the above changes in specific email clients are provided below in the section "Setting up POP Client."  For information on how to create additional mailboxes for your account, or to change other account details, please visit our hosting control panel

What program do I need to check and send email?

One of the smallest and easiest (and therefore best) programs to use is Eudora. You can also use Netscape mail, and Microsoft Outlook Express. There are many other programs you can also use. Many are available for free downloading at their sites. Try searching Google for a list of email programs.

How do I configure these applications to get mail?

• Eudora
• Netscape Navigator 3
• Netscape Communicator 4
• Outlook Express

Can I check my mail from overseas?

Yes you can. Configure your mail program in exactly the same way as you do already. Remember that if you don’t have a CIA return address you will need to set the smtp server to the server of the provider you are accessing the internet from, usually in the form mail.otherisp.com.au

You can also use our webmail interface

How can I check a second mailbox I have?

If you have an ordinary dialin account, but also have a second mailbox, then to check your email for both mailboxes you will need to setup more than one mail program. You may wish to setup Eudora for one of them and Netscape for the other, or setup more than one copy of Eudora (this is simple to do: either copy the contents of the Eudora directory to a new folder and reconfigure it for your other mailbox, or run the installation program again, installing it to a different directory). Netscape Communicator, and Microsoft's Internet Mail, Exchange and Outlook will let you setup user profiles which let you specify which mailbox you want to check on startup.

Mailbox and Alias FAQ

It is essential that you understand the difference between a "mailbox" and an "alias" when dealing with mail for your account. As described above, your "true" email address is "loginname@cia.com.au". This is why any other mailboxes you create have to be unique - because they are being hosted on the CIA mail server. Basically it means that you cannot go into the control panel and create mailboxes with names like "support" or "accounts" - because these have already been taken. Please read these Frequently Asked Questions before attempting to create your own mailboxes and aliases.

All web hosting plans include a number of free mailboxes which are included in the cost of your plan. These can be added, removed and edited in the mailbox section of the control panel. Remember however, that all mailboxes are hosted on the CIA mail server, so must be unique on the system. You cannot choose things like "accounts" or "sales" because these are already taken. If you cannot get the mailbox name you want, create something closely related to it, eg. "johnp" instead of "john". You can then create the alias john@yourdomain.com.au using the alias control panel. There is more help available for this within the control panel itself, and don't forget the read the Mailbox and Alias FAQ.

Setting up these additional mailboxes is the same as setting up your main pop3 mailbox. See the above section "Setting up a POP Client" for more details.

Mail Forwarding

Mail forwarding is very simple using the alias section of the control panel. Create a new alias for your domain, then put the email address the mail is to be forwarded to in the lower right entry box, then choose "Save".

Mail forwarding is very simple using the alias section of the control panel. Create a new alias for your domain, then put the email address the mail is to be forwarded to in the lower right entry box, then choose "Save".

We currently do not offer Majordomo mailing lists, however the alias control panel gives you the ability to list more than one email address per alias. This means you could create an alias "list@yourdomain.com.au" and list the recipients to have your own mini mailing list. You will need to maintain the list yourself - people will not be able to add or remove themselves from the list and there is no archiving of list mail. But it does provide a simple method for maintaining a list of customers that you need to email regularly.

You can access your email through your web browser simply by going to this address: http://webmail.host1.com.au/ and entering your username and password.

What does this error message mean?

Recipient (name) is not acceptable to your SMTP server. The message is not sendable until the recipient has been changed Due to previous abuses of our mail server, it has been set so that you can only send mail through our smtp server if you are dialled into CIA (or have a return address in the form login@cia.com.au). If you are dialled into anywhere else and do not want to use a CIA return address, then you will need to use a different smtp server. The best one to use will be the mail server of the ISP you are dialled into (usually in the form mail.otherisp.com.au). Remember this will only affect sending mail, not receiving it.

Should I set my mail program to remove mail from the server? How?

Yes this is a good idea so that the server does not get clogged with mail. You may also find that when there is a lot of mail on the server it takes a lot longer to check for mail. Each mail program (except for Microsoft exchange) should have an option to remove the mail from the server after it has been downloaded (by default most mail programs will remove mail from the server anyway).

• In Eudora this is in Tools, Options, Checking Mail.
• In Netscape Navigator it is in Options, Mail and News Preferences, Server.
• In Netscape Communicator it is in Edit, Preferences, Mail & Groups, Mail Server.
• In Microsoft Internet Mail it is in Mail, Options, Server, Advanced Settings.
• In Microsoft Outlook Express it is on Tools, Accounts, Properties for your CIA/Host1 account, Advanced

I recently had a file sent to me and it was all scrambled up.

It may be that the message has been UUEncoded. When email is sent, it is sent as text. If you need to send a binary file it must be converted to text first. There are several different methods of doing this including MIME, BinHex and UUEncoding. Most mail programs will handle mime and binhex automatically but only some do uuencoding. If you receive a file that has "m" at the beginning of each line, then it has been uuencoded. Have a look at: http://www.telacommunications.com/nutshell/wincode.htm for a program that will decode these files for you.

I keep getting emails warning of a virus that can be spread by email. Should I worry?

This is more than likely a hoax, as email is simply plain text and cannot do any damage in itself. However if you execute any attachments that come with an email then it is possible to get a virus. Clients such as eudora and netscape will not do this automatically.

I have not received mail from someone, and they assure me that they have sent it.

It is impossible for us to trace an incoming email message through the internet. Indeed if you have not received an email, then it is unlikely that the mail has even reached our server, and we have no way of finding out where the mail is. It may be the mail server on the other end is running slowly or they have sent a large file and not all the pieces have come through yet.  

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